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| Support Level | Response Time | Channels | Coverage | Escalation |
|---|---|---|---|---|
| Community | 24-48 hours | Forum, GitHub | Best effort | Community driven |
| Professional | 4-8 hours | Email, Chat | Business hours | Support team |
| Enterprise | 1-2 hours | Email, Chat, Phone | Extended hours | Engineering team |
| Emergency | 15 minutes | Phone, Video | 24/7 | Senior engineers |
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Visit RepositorySupport Manager
10+ years in cloud infrastructure support. Specializes in AWS networking and enterprise deployments.
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AWS Solutions Architect with expertise in government cloud deployments and FIPS compliance.
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Expert in SSO integrations, API development, and enterprise security frameworks.
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